Oracle Access Manager (OAM) 11.1.2.3 Idle Timeout not Working, Regardless of User Activity, Within the 15 Minutes the Users are Redirected for Authentication (Doc ID 2328750.1)

In this Document

Symptoms

Cause

Solution

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APPLIES TO:

Oracle Access Manager - Version 11.1.2.3.170418 and later
Information in this document applies to any platform.

SYMPTOMS

• Oracle Access Manager (OAM) 11.1.2.3 Idle Timeout not Working, Regardless of User Activity, Within the 15 Minutes the Users are Redirected for Authentication
• No Multi Data Center (MDC) architecture
• Using Embedded Credential Collector (ECC)
• Does not have any Application Domain timeouts set

CAUSE

SSOONLYMode parameter in oam-config.xml file is set to "true"

When SSOOnlyMode is set to TRUE , authorization is skipped by OAM so the last access time is never updated.
 

SOLUTION

1. Change

<Setting Name="SSOOnlyMode" Type="xsd:boolean">true</Setting>

to

<Setting Name="SSOOnlyMode" Type="xsd:boolean">false</Setting>

2. Increase the version value in the oam-config.xml file to one numerical value higher

For Ex.

<Setting Name="FilePollingInterval" Type="xsd:integer">30000</Setting>
<Setting Name="NotificationLockWait" Type="xsd:integer">20000</Setting>
<Setting Name="Version" Type="xsd:integer">346</Setting>
o
<Setting Name="FilePollingInterval" Type="xsd:integer">30000</Setting>
<Setting Name="NotificationLockWait" Type="xsd:integer">20000</Setting>
<Setting Name="Version" Type="xsd:integer">347</Setting> -------------------> you only need to change this Version parameter value

3. Start OAM Admin Server followed by Managed Servers